Return & Refund Policy

Eligibility for Returns

  • Final Sale Items: Items marked as "Final Sale" are not eligible for return, refund, or exchange. These items are sold at a significantly reduced price and are non-returnable.

  • Items Sold Under $10: Products purchased at or below $10 are not eligible for return or exchange. Please ensure your purchase is final.

  • Marketplace and Social Shop Purchases: Items purchased outside of the official YMI Jeans website (e.g., third-party marketplaces, social media shops) are not eligible for return or exchange through our online store. Please refer to the return policy of the original purchase platform or find more information here. 

Conditions for Returns

We must receive your return within 30 days of the purchase date. The returned item(s) must be unworn, in new condition, without any odor, and have their original tags attached. Outbound shipping fees and the Hassle Free Returns coverage from the original order are non-refundable.

If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your refund.

If you have made frequent returns in the past, you may be subject. 

*Please note that once you choose store credit, your order is non-refundable.

*Items listed as Final Sale on our website are non-returnable.

*Please note: all swimwear, accessories, and YMI Girls products are Final Sale and non-returnable. 

Start the return process here!

*For Canadian Orders, please contact us at customercare@ymijeans.com, so that we can better assist you on how to process a return. 

Return shipping process: If you purchased a "Hassle Free Returns" coverage at checkout, you will receive a return label in the portal. If you did not purchase return coverage, you may be asked to pay for a label upon requesting a return.

You can always contact us for any return question at customercare@ymijeans.com.

Refunds

Once your return is received and inspected at our facility please allow 3-5 business days for us to process your return request. Once return is approved, you’ll be automatically refunded to original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@ymijeans.com.

If you selected store credit as your payment method of return, you will receive an email with your store credit information.

Damages and Issues

IN THE EVENT THAT ITEM(S) DELIVERED FROM AN ONLINE ORDER WERE RECEIVED DAMAGED, DEFECTIVE, OR INCORRECT, YOU MUST CONTACT OUR CUSTOMER SERVICE CENTER WITHIN 7 DAYS OF DELIVERY IN ORDER TO RECEIVE A FULL REFUND TO YOUR ORIGINAL PAYMENT METHOD OR TO RECEIVE A REPLACEMENT ITEM. 

Unacceptable Conditions for Returns

We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

  • Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted.

NO REFUNDS / STORE CREDIT WILL BE ISSUED FOR ANY "FINAL SALE ITEM" RECEIVED, AND YOU WILL BE CHARGED WITH A RE-SHIPPING FEE. IN THE EVENT WE DO NOT RECEIVE A RETURN LABEL, WE WILL DISPOSE THE ITEM RECEIVED WITHIN 7 DAYS. 

Policy Enforcement Notice

If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non YMI items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

YMI RESERVES THE RIGHT TO UPDATE THIS RETURN POLICY WITHOUT NOTICE.