Frequently Asked Questions
After placing an order, you can view the order status by logging into your account and clicking on the "My Account" tab. From there, click your tracking number for more information on your order.
If you need to change or cancel your order, please e-mail customercare@ymijeans.com with your Order Number # and what you would like to do.
We are only able to change or cancel your order as long as it has not shipped out of our warehouse, so please notify us as soon as possible.
Your discount promo may not be applicable to your order due to the following reasons:
- Final Sale Items Are Excluded – Discounts do not apply to FINAL SALE items. FINAL SALE items include but are not limited to items that are $20 and under
- Offers and Promo Codes Cannot Be Combined – If another discount is already applied, the promo may not work.
- Terms and Conditions Apply – Additional restrictions may prevent the promo from being used.
Please check the promo terms or reach out to customer support for assistance!
We can take care of this for you! Please reach out to us at customercare@ymijeans.com.
We’re so sorry about that! If you received the wrong item, please take a picture of your order invoice (the paper copy that was sent with your order) as well as the item(s) you received so that we can look into it. Once we review this, we will send you the correct item(s) or issue a refund if your item(s) is out of stock. It is very important to let us know what item or items you need to be replaced. Please e-mail this information along with your order number to customercare@ymijeans.com
Please notify us as soon as possible and submit a picture of the item showing the damage to customercare@ymijeans.com with your order number. Once we receive this information we will review it immediately and reship a replacement item(s). Requests must be submitted within 14 days of order delivery.
All original tags must be attached and the product must be unworn in order to receive a full refund. Otherwise, the product will be eligible for store credit only.
Orders will usually ship out within 1-2 business days.
Orders placed before 11 AM PST will ship the same day.
Orders placed after 11 AM PST will ship the next business day. Orders placed after 11 AM PST on Friday will ship out Monday.
Orders placed during holidays will ship the next business day.
The following shipping options are available at checkout:
Economy: 5-8 Business days - $10
Express: 1-2 Business days - $12.50
To ship to Alaska, Hawaii, and Puerto Rico there is a Flat fee of $14.99 on all orders.
If your purchase has defects, or if you suspect it was damaged during manufacturing, please contact us at customercare@ymijeans.com and we will be happy to assist you.
In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit, please contact us at customercare@ymijeans.com.
If an item you select is out of stock, we will hold your order for 24-48 hours to allow our fulfillment team to double-check for inventory. If an item is confirmed to be out of stock, we will issue you a refund for the item.
Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to emails asking for address verification as soon as possible.
If your order was placed through PayPal, there may be a delay in processing for PayPal to "clear payments". We cannot ship out orders until payments are cleared by PayPal.
YMI Jeans does not work in observance of US holidays which may also cause a delay in processing & shipping orders during that time.
In the event that your package says delivered but it was not received please allow 2 business days in case there was a glitch in the carrier's tracking system. If 2 business days have passed and you still have not received your order please contact us at customercare@ymijeans.com.
If a package needs to be replaced, we will re-ship your order to either the same or a new address. We will not issue a refund on your order, we can only re-ship.
Natural Fabric and Material Differences
Different fabrics (e.g., denim, stretch blends, rigid cotton, knits) react
uniquely when cut and sewn. A jean with 3% spandex will naturally fit more
flexibly than a 100% cotton jean, even if both are labeled the same size. This
is an industry-wide reality, not a defect.
Design and Style Intent
Each style is designed with a different silhouette in mind (skinny, bootcut,
flare, relaxed, wide leg, etc.). The same body measurements may fit differently
across styles because the garment is intentionally cut for a different look,
drape, and fit.
Industry Standard Sizing Practice
All garments are manufactured within accepted tolerances set by the apparel
industry (generally up to ½–1 inch). This allows for small variations while
still meeting size standards. This is why two garments with the same labeled
size may feel slightly different on the body.
Human Body Differences
Fit also depends on the wearer’s unique proportions (waist-to-hip ratio, torso
length, thigh shape, etc.). A size that feels snug in one style may feel looser
in another simply because of how that garment interacts with individual body
shape.
Brand Efforts to Support Customers
We recognize this can be frustrating, which is why we provide:
- Size charts as a reference
- Style descriptions highlighting fabric content and style measurements
Purchase Hassle-Free Returns Coverage at checkout to cover any size discrepancies. This will provide you with the flexibility you need in return policy to ensure you can find the best fit.
Yes, of course! We’re bummed things didn’t work out – but these things happen. We will gladly accept your returned items based on the guidelines below.
If you would like to return your items, you have 30 days from the date of purchase to do so in order to receive your full refund or store credit. We are exclusively accepting returns by mail at this time. Please note: Outbound shipping fees from the original order are not refundable.
Here is what we need from you in order to process your return promptly and accurately:
- For hygiene purposes, all items must be returned unworn, unwashed, and in new condition with the original tags and stickers attached.
- All returns must be received within 30 days of the purchase date.
- Pack your items in the original shipping packaging or alternative safe packaging to ensure merchandise is not damaged during delivery.
- We offer an optional Hassle-Free Return add-on during checkout to make your return easier. This covers the cost of a pre-paid return shipping label, so you won’t have to pay for postage later.
*Items listed as CLEARANCE on our website are non-returnable. CLEARANCE items include but are not limited to items $15 and under.
*Please note, all swimwear and accessories are CLEARANCE and non-returnable.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
Start the return process here!
We offer an optional Hassle-Free Returns add-on during checkout to make your return easier:
- Covers the cost of a pre-paid return shipping label, so you won’t have to pay for postage later.
- Simply print the label, attach it to your return package, and drop it off at the appropriate carrier location.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
Unfortunately, we do not accept exchanges. You can process your return and place a new order on our website for a replacement item. Once your return is received, inspected, and accepted by our quality control team, your refund will be processed to your original form of payment. Please allow up to 10 business days from when you shipped your returned items for your refund to be processed. We will send you an email once the process is complete.
Once your return has been accepted, please allow 2-4 business days to receive your refund. Please note, some banking institutions differ in processing time.
Return shipping process: If you purchased "Hassle-Free Returns" coverage at checkout, you will receive a return label in the portal. If you did not purchase return coverage, you will be asked to pay for a label upon requesting a return.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
Yes! Just make sure to add the individual packing slips from each order in the package to prevent any delays in the return process.
- Once your return is received in our facility it needs to be inspected, please allow 3–5 business days for processing.
- Once the return is inspected we will process your refund immediately
- Refunds to your original payment method will appear within 5–7 business days after processing (depending on your bank).
- If you’ve opted for store credit, you’ll receive an email with your credit details.
- Still waiting after 15 business days? Reach out to us at customercare@ymijeans.com.
During this Holiday Season, please allow up to 3 weeks for your return to be processed during this time of year.
After placing an order, you can view the order status by logging into your account and clicking on the "My Account" tab. From there, click your tracking number for more information on your order.
If you need to change or cancel your order, please e-mail customercare@ymijeans.com with your Order Number # and what you would like to do.
We are only able to change or cancel your order as long as it has not shipped out of our warehouse, so please notify us as soon as possible.
Your discount promo may not be applicable to your order due to the following reasons:
- Final Sale Items Are Excluded – Discounts do not apply to FINAL SALE items. FINAL SALE items include but are not limited to items that are $20 and under
- Offers and Promo Codes Cannot Be Combined – If another discount is already applied, the promo may not work.
- Terms and Conditions Apply – Additional restrictions may prevent the promo from being used.
Please check the promo terms or reach out to customer support for assistance!
We can take care of this for you! Please reach out to us at customercare@ymijeans.com.
We’re so sorry about that! If you received the wrong item, please take a picture of your order invoice (the paper copy that was sent with your order) as well as the item(s) you received so that we can look into it. Once we review this, we will send you the correct item(s) or issue a refund if your item(s) is out of stock. It is very important to let us know what item or items you need to be replaced. Please e-mail this information along with your order number to customercare@ymijeans.com
Please notify us as soon as possible and submit a picture of the item showing the damage to customercare@ymijeans.com with your order number. Once we receive this information we will review it immediately and reship a replacement item(s). Requests must be submitted within 14 days of order delivery.
All original tags must be attached and the product must be unworn in order to receive a full refund. Otherwise, the product will be eligible for store credit only.
Orders will usually ship out within 1-2 business days.
Orders placed before 11 AM PST will ship the same day.
Orders placed after 11 AM PST will ship the next business day. Orders placed after 11 AM PST on Friday will ship out Monday.
Orders placed during holidays will ship the next business day.
The following shipping options are available at checkout:
Economy: 5-8 Business days - $10
Express: 1-2 Business days - $12.50
To ship to Alaska, Hawaii, and Puerto Rico there is a Flat fee of $14.99 on all orders.
If your purchase has defects, or if you suspect it was damaged during manufacturing, please contact us at customercare@ymijeans.com and we will be happy to assist you.
In the unlikely and unfortunate event that your order is lost, stolen, or damaged in transit, please contact us at customercare@ymijeans.com.
If an item you select is out of stock, we will hold your order for 24-48 hours to allow our fulfillment team to double-check for inventory. If an item is confirmed to be out of stock, we will issue you a refund for the item.
Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to emails asking for address verification as soon as possible.
If your order was placed through PayPal, there may be a delay in processing for PayPal to "clear payments". We cannot ship out orders until payments are cleared by PayPal.
YMI Jeans does not work in observance of US holidays which may also cause a delay in processing & shipping orders during that time.
In the event that your package says delivered but it was not received please allow 2 business days in case there was a glitch in the carrier's tracking system. If 2 business days have passed and you still have not received your order please contact us at customercare@ymijeans.com.
If a package needs to be replaced, we will re-ship your order to either the same or a new address. We will not issue a refund on your order, we can only re-ship.
Natural Fabric and Material Differences
Different fabrics (e.g., denim, stretch blends, rigid cotton, knits) react
uniquely when cut and sewn. A jean with 3% spandex will naturally fit more
flexibly than a 100% cotton jean, even if both are labeled the same size. This
is an industry-wide reality, not a defect.
Design and Style Intent
Each style is designed with a different silhouette in mind (skinny, bootcut,
flare, relaxed, wide leg, etc.). The same body measurements may fit differently
across styles because the garment is intentionally cut for a different look,
drape, and fit.
Industry Standard Sizing Practice
All garments are manufactured within accepted tolerances set by the apparel
industry (generally up to ½–1 inch). This allows for small variations while
still meeting size standards. This is why two garments with the same labeled
size may feel slightly different on the body.
Human Body Differences
Fit also depends on the wearer’s unique proportions (waist-to-hip ratio, torso
length, thigh shape, etc.). A size that feels snug in one style may feel looser
in another simply because of how that garment interacts with individual body
shape.
Brand Efforts to Support Customers
We recognize this can be frustrating, which is why we provide:
- Size charts as a reference
- Style descriptions highlighting fabric content and style measurements
Purchase Hassle-Free Returns Coverage at checkout to cover any size discrepancies. This will provide you with the flexibility you need in return policy to ensure you can find the best fit.
Yes, of course! We’re bummed things didn’t work out – but these things happen. We will gladly accept your returned items based on the guidelines below.
If you would like to return your items, you have 30 days from the date of purchase to do so in order to receive your full refund or store credit. We are exclusively accepting returns by mail at this time. Please note: Outbound shipping fees from the original order are not refundable.
Here is what we need from you in order to process your return promptly and accurately:
- For hygiene purposes, all items must be returned unworn, unwashed, and in new condition with the original tags and stickers attached.
- All returns must be received within 30 days of the purchase date.
- Pack your items in the original shipping packaging or alternative safe packaging to ensure merchandise is not damaged during delivery.
- We offer an optional Hassle-Free Return add-on during checkout to make your return easier. This covers the cost of a pre-paid return shipping label, so you won’t have to pay for postage later.
*Items listed as CLEARANCE on our website are non-returnable. CLEARANCE items include but are not limited to items $15 and under.
*Please note, all swimwear and accessories are CLEARANCE and non-returnable.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
Start the return process here!
We offer an optional Hassle-Free Returns add-on during checkout to make your return easier:
- Covers the cost of a pre-paid return shipping label, so you won’t have to pay for postage later.
- Simply print the label, attach it to your return package, and drop it off at the appropriate carrier location.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
Unfortunately, we do not accept exchanges. You can process your return and place a new order on our website for a replacement item. Once your return is received, inspected, and accepted by our quality control team, your refund will be processed to your original form of payment. Please allow up to 10 business days from when you shipped your returned items for your refund to be processed. We will send you an email once the process is complete.
Once your return has been accepted, please allow 2-4 business days to receive your refund. Please note, some banking institutions differ in processing time.
Return shipping process: If you purchased "Hassle-Free Returns" coverage at checkout, you will receive a return label in the portal. If you did not purchase return coverage, you will be asked to pay for a label upon requesting a return.
If you are returning $250 or more worth of merchandise, a 20% restocking fee will be deducted from your total refund amount in addition to the charge for the shipping label.
Yes! Just make sure to add the individual packing slips from each order in the package to prevent any delays in the return process.
- Once your return is received in our facility it needs to be inspected, please allow 3–5 business days for processing.
- Once the return is inspected we will process your refund immediately
- Refunds to your original payment method will appear within 5–7 business days after processing (depending on your bank).
- If you’ve opted for store credit, you’ll receive an email with your credit details.
- Still waiting after 15 business days? Reach out to us at customercare@ymijeans.com.
During this Holiday Season, please allow up to 3 weeks for your return to be processed during this time of year.
Have a question?
We can help with orders, style advice & more!
email us
write us
YMI Jeans, 1155 South Boyle Avenue Los Angeles, CA 90023