ROYALTY JEANS TERMS AND CONDITIONS
Last modified 5/15/17
ONLINE CUSTOMER SERVICE
1155 S. Boyle Avenue
Los Angeles CA 90023
Tel: (323) 583-3083
The following Terms and Conditions apply to your purchase of goods from ROYALTY Jeans (“ROYALTY”, “us”, “we”, “our”). Please review carefully, as your purchase of products will be controlled by these Terms and Conditions. Please note that these terms include an agreement to arbitrate disputes, and a waiver of jury trial and class procedures for any dispute related to your purchase of any product from ROYALTY Jeans. If you do not wish to accept these Terms and Conditions, do not purchase products on this website.
We accept Paypal and all major credit cards such as Visa, MasterCard and American Express.
If you wish to purchase any product made available through the website (each such purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION.
You grant to ROYALTY the right to provide information you provided in connection with the Transaction to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.
Shipping Policies for Domestic Orders
We regret that we cannot ship order to P.O. Boxes.
Orders within the contiguous United States are usually processed and shipped within 48 hours from the time the order is placed. You will be emailed a tracking number once the order has been approved to ship and assigned a tracking number.
· Ground, 2nd Day Air and 3 Day Select orders placed before 11:00 AM PST will be processed and shipped via UPS the same business day.
· Ground, 2nd Day Air and 3 Day Select orders placed after 11:00 AM PST will be processed and shipped via UPS the next business day.
· Ground, 2nd Day Air and 3 Day Select orders placed from Friday after 11:00 AM PST to Sunday will be processed the following Monday and shipped via the selected delivery method.
Orders to Alaska and Hawaii are shipped via USPS Priority. There is no additional charge for the initial shipment of orders to Alaska & Hawaii.
Please note that if you should return items for a refund, the shipping costs borne by ROYALTY are non-refundable. Thus, if an item is returned whose original purchase was covered by a “free shipping” offer, then ROYALTY’s cost for shipping that item may be deducted from the refunded amount to cover the cost of the original shipment.
If an order is sent back to the warehouse due to insufficient or incorrect address or due to no answer, the order will be canceled or customer will have to pay for shipping again for any further delivery efforts requested by the customer.
Finally, please note that all orders that are processed successfully go directly to the shipping floor within hours after the order is placed to get your items shipped to you as quickly as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Thus, please make sure all information is correct before completing your order.
Contact us at customercare@RoyaltyForMe.com if you have any questions about shipping speed, or if you would like to arrange for a speedier delivery (at additional cost).
Shipping Policies for International Orders
ROYALTY can ship orders to Canada and other international locations, but you may be charged additional fees once you receive our package, since international buyers often are responsible for paying duties, taxes, and applicable customs brokerage fees separate from the merchandise cost. Such fees are generally due upon receipt of a shipment.
If you have questions about shipping to Canada or other international locations, please email customercare@RoyaltyForMe.com.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Refunds/Returns Policy for Domestic (USA) Purchases
If you purchased a ROYALTY Jeans clothing item from ROYALTY on our online store, the following refund/return policy applies to purchases shipped to domestic (USA) addresses. If you purchased a ROYALTY Jeans clothing item from a retailer or online store, please refer to that reseller’s own policies, which would control refund or return of your purchase from that reseller.
While we take pride in every ROYALTY product, if you are not satisfied with your purchase we’ll assist you with a prompt return. We gladly accept unworn, unwashed or defective full-priced merchandise for up to thirty (30) days after purchase date. Original receipt and tags must be attached. IF CLOTHING IS RETURNED WITH SIGNS OF USE (I.E., STAINS, ODORS, FADING, OR ANY DAMAGE), THEN ROYALTY MAY NOT ACCEPT IT FOR REFUND OR AS A RETURN.
You may start the refund/return process by emailing customercare@RoyaltyForMe.com with you name, email, Order ID and the item you wish to exchange/return. There will be no refunds or returns after the initial 30 day period has expired.
If you received your item(s) within the contiguous United States, and you notify us within the first ten (10) calendar days of your purchase of your wish to refund/return your purchase from www.RoyaltyForMe.com, you may request an electronic pre-paid UPS return label by contacting customer service via email at customercare@RoyaltyForMe.com and providing your order number and reason for your return. Only requests made within the first 10 calendar days of purchase will be eligible for a pre-paid UPS return label.
**Complimentary free return shipping labels are only valid for customers within the contiguous United States and request must be made within the first 10 calendar days of purchase date. We regret Hawaii, Alaska, Canada and all international orders do not qualify for complimentary shipping.**
· Request for Exchange: If you request an exchange for another ROYALTY item, the new item will be shipped to you for no charge. However, complimentary shipping is only offered for the initial exchange only. Customer will be responsible for all shipping costs associated with any additional exchanges.
· Request for Refund: If you request a refund, then the refund will be provided to the method of original payment only. Refunds do not include any original shipping costs that may have been covered by ROYALTY (i.e., with a “Free Shipping” promotion).
ROYALTY merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return/refund policy of the originating retailer.
Refunds/Returns for International Purchases
We do NOT accept Return on orders that were shipped to an address outside the United States. Please do not ship any such items back to ROYALTY, as we cannot accept such shipments from international addresses and will refuse the delivery.
Refunds for internationally shipped orders will only be given on defective product or wrong styles/size sent, and with proof of that error as demanded by us (i.e., photograph of items received).
Please email customercare@RoyaltyForMe.com if there are any such issues with your International order.
Limited 30-day Price Protection
If you purchased an item from www.RoyaltyForMe.com, and you see that the item has been discounted on www.RoyaltyForMe.com within thirty (30) days of your purchase so that it would have cost less within 30 days of your purchase from our site, you can request that the difference in price be refunded to you. Price differential refunds can only be provided to the method of original payment. Contact customercare@RoyaltyForMe.com if you wish to request a refund for an item that has been discounted on ROYALTY’s website within 30 days of your purchase.
Please note: ROYALTY does not monitor prices at which its clothing may be sold at retailers or on other websites, and does not offer any refunds based on prices that could be offered by resellers of its products. The price protection applies only to purchases made directly from ROYALTY on its website.
Risk of Loss
Except as otherwise set forth herein, the risk of loss for and title to products purchased fromROYALTY passes to the purchaser upon delivery to the carrier.
Mindful of the high cost of legal disputes, not only in dollars but also in time and energy, both you and ROYALTY agree to the following dispute resolution procedure for any dispute related to this transaction: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the ROYALTY website, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.
Should the parties not be able to resolve the Dispute within 30 days of the notice, then you and ROYALTY agree that we will agree upon an arbitration provider that accepts consumer disputes (i.e., AAA or JAMS) and that is convenient to both parties, and that the provider’s rules for consumer arbitrations will apply to our proceedings. You and ROYALTY agree that we will give up their rights to go to court to assert or defend claims related to this transaction but instead will resolve our Dispute through binding individual arbitration. YOU AND ROYALTY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION ONLY AND IN SO DOING YOU AND ROYALTY HEREBY WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION (EITHER AS A NAMED-PLAINTIFF OR CLASS MEMBER), AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND.
This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act